CTS 1155 Introduction to Help Desk Concepts

In this course the students are prepared with the business, technical, and interpersonal skills needed to succeed in a Help Desk setting. Students are taught to address all major aspects of Help Desk operations including customer support, processing and resolving incidents, and knowledge management. Students are also presented with the basics of Project Management and the Systems Development Life Cycle.

3 credits

Course Fee

Lab fee $20.