Student Ombudsman
The Indian River State College Student Ombudsman is a resource dedicated to helping students navigate college policies and procedures, facilitating communication, and assisting in formal grievance procedures. The Student Ombudsman serves as a confidential resource for students to address concerns, complaints, or issues related to their college experience. Indian River State College is committed to ensuring all students are treated fairly.
Services Offered
The Student Ombudsman provides the following support services:
- Listening and Resolving Concerns: Helping students address and resolve complaints or concerns.
- Clarifying Policies and Procedures: Explaining College policies and procedures to ensure understanding.
- Referrals: Directing issues and concerns to the appropriate department or office.
- Policy Recommendations: Suggesting revisions to College policies and procedures when needed.
- Maintaining Communication: Promoting open and constructive communication between students and the College.
- Provides details about the College’s formal grievance procedures.
Contact Information
The Indian River State College Student Ombudsman is Dr. Celicia Paruag who is located at the Office of Student Life at KSU 112.
To file a grievance, please fill out the Grievance Digital Form, or send a detailed email describing the situation to studentaffairs@irsc.edu.
All students are encouraged to work through the Student Ombudsman and the internal complaint and appeal process provided by Indian River State College. However, if students feel further investigation is warranted, they can contact The Florida Department of Education at https://www.fldoe.org/schools/higher-ed/fl-college-system/about-us/ concerns-complaints.stml.
Distance Education students who have completed an applicable internal institutional grievance process and applicable state grievance process may also appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, visit FL-SARA Complaint Process